FAQ

6 results found

For local shipping, shipping will take approximately:

East Malaysia: 2-14 business days
West Malaysia: 1-7 business days

To get the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in the Shipping Notification email. 

*Applies to in-stock items only. Please take note that Pre-order item(s) may take a longer time to receive. The dates provided are estimates and are subject to change.
*We do not take responsibility should the item(s) be delayed beyond our control such as, due to courier service delays, emergency, adverse weather conditions, or other environmental factors.

Yes, and if you are not available to receive the delivery, you may consider shipping your purchase to an address where you have someone who is available to collect on behalf of you. 

Alternatively, you can have it delivered to your office address (please include the business name in the address details). Please note that your purchase may be left at the reception counter and we are NOT responsible for any parcel lost or misplacement.

Orders cannot be shipped to P.O. Box addresses.

If the tracking information for your parcel stated that it’s ‘delivered’, but you have trouble locating the delivered parcel:

1. Check with neighbours, family members, and colleagues.
2. Look around the delivery location.
3. Check for notice of attempted delivery.
4. Contact the courier company with your tracking information for further information.

If there are still no signs of the parcel after completing the above steps, kindly reach out to our Customer Support Team at [email protected] for further assistance.

Onecare Wellness is not responsible for any allergic reaction caused by any particular ingredients stated on our website and product’s package. However, we will provide a return alternative for one unit of the products purchased, should a medical report be provided as proof that our ingredients have caused the reaction.

Prior to purchasing/consuming/applying any Onecare Wellness and ORIQUE products, we highly encourage you to read through the ingredient list on our website and recommend having a good understanding of your skin and health condition or any allergies you might have.

Kindly refer to our return policies and its terms and conditions.

We will provide you a refund, should you receive damaged or incorrect item(s).

When your order arrives, please inspect the parcel and item(s) for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear and tear, however, if damage occurred to the item(s) in your shipment or you have received the wrong item(s), please contact our Customer Support Team at [email protected] immediately.

To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

Kindly refer to our return policies and its terms and conditions here.

Kindly allow between 14-20 working days from the date we received your returned package for a refund, upon approval.

Kindly refer to our return policies and its terms and conditions here.

 
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      'caption' => 'All Freshies On Board 🌱 

Introducing our very first tier - Fresh Class, where members get to begin on a journey full of exclusive rewards, and access to health and beauty tips to ultimately glow and inspire. 🌟 Check out what’s in Fresh 👇🏻

🛍 Shop and earn 2.5x points
🎁 FREE welcome gifts
🥳 Get 2x points during birthday month
📚 Access to GlowPedia

Log in to check your status (based on previous spend) and redeem FREE launching gifts! 😍 Swipe left to see 🎁!

*All launch gifts are subject to first-come, first-served basis, while stocks last. Other T&Cs apply.

#OnecareFamily #OnecareWellness #LoyaltyProgramme #GlowAndInspire #FreshClass #GlowClass #StarClass #FirstClass',
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      'caption' => '🎉 NEWLY LAUNCHED: Welcome To OnecareFamily 🎉

We’re so thrilled to roll out our very own exclusive loyalty programme, designed for you to enjoy sparkling privileges WHILE learning all the insider tips to glow-up. 🌟

By joining, you get to earn points and redeem gifts while you shop, celebrate birthdays with premium treats, have access to exclusive events and MORE! 🥂👀

The best news? Everyone can join for FREE and receive new launching gifts! Swipe left to see 🎁 for new customers! 

Already an existing fan of Onecare? We have more for you! Stay tuned to our upcoming posts! 💃🏻

*All launch gifts are subject to first-come, first-served basis, while stocks last. Other T&Cs apply.

#OnecareFamily #OnecareWellness #LoyaltyProgramme #GlowAndInspire',
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      'caption' => 'Take a guess and comment down below at what’s dropping.👇🏻

#OnecareWellness',
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      'caption' => '🌟 Glow: A steady shine and radiance from one’s expression.

🥳 Inspire: To fill (someone) with confidence, motivation, and the desire to do something great. 

Combine both and you get: ❓

#OnecareWellness #GlowAndInspire',
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    4 => 
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      'caption' => 'Keep your eyes open. 👀 Something EPIC is coming soon. 🤫

#OnecareWellness #ComingSoon',
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      'timestamp' => '2021-06-09T04:23:04+0000',
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    5 => 
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      'caption' => 'Natural intimate care coming your way 💃🏻

💦 Smoother and tighter experience
👋🏼 Goodbye unpleasant odour 
🌸 Freshness and comfort all day long
 
Definitely every girl’s must-have! Link in bio 😉💕

#VOFINA #FeminineCare #FeminineSupplement #VaginalHealth #IntimateCare #OnecareWellness #OnecareFamily',
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      'timestamp' => '2021-06-08T05:33:58+0000',
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    6 => 
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      'caption' => 'You asked, we answered 😬✌🏼

Say hello to our first ever Onecare Forum sesh - where we will be answering all of your FAQs related to anything about skin and health! 🥳 

For anyone else who is wondering the same ☝our best recommendation (that actually works) for banishing acne and scars is none other than The Flawless Twins. 💪🏼

With PRAVENTAC™️ working to eliminate acne-causing bacteria from within, AG-FACTOR™️ helps brighten the skin by fading dark post-acne scars. The results? Spotless, clearer, and acne-free complexion. 🤩

Nevertheless, different levels of acne severity and types of scars may need varied remedies to achieve the best results. Drop us a DM if you wish to learn more or take our skin & health quiz to get personalized product recommendations (link in bio) 😉

Still have questions? Comment down below, and we will be answering them next! 🤞🏼Stay tuned for more ✨
 
#OnecareForum #SkinHealth #FAQ #Acne #AcneScars #ClearSkin #FlawlessTwins #PRAVENTAC #AGFACTOR #OnecareWellness #OnecareFamily',
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    7 => 
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      'caption' => 'Snooze on reality and de-stress 😌

What better way to treat yourself after a long day of hustling than with the soothing scent of Eucalyptus and a hot bath? 🕯️🛀

We’re pretty sure nothing else can top that 😏 Learn more in our bio link. 🔗

#EucalyptusCandle #Eucalyptus #MintyScent #Relax #SelfTreat #SelfCare #ORIQUE #OnecareWellness',
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    8 => 
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      'caption' => 'Is your vajayjay getting a little too ‘dry’? 💦 

As time goes by, women begin to produce less estrogen as they age. This change in hormone can cause the vaginal walls to thin = less moisture secretion = vaginal dryness. 😨🙅🏻‍♀️

To freshen things up, try VOFINA™️, our natural feminine BFF formulated to enhance lubrication, vaginal firmness, and make you feel so much sexier in bed. 😉💋

#VOFINA #FeminineSupplement #VaginalHealth #Lubrication #VaginalFirmness #Discharge #Odour #onecarewellness',
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      'timestamp' => '2021-06-03T04:32:04+0000',
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    9 => 
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      'caption' => 'Glow stories to inspire your day 🥳👇🏻

“I’ve been consuming AG-FACTOR for the past one week. It’s so simple & convenient as I just need to take 2 capsules AG-FACTOR before my bedtime to keep my skin looking healthier, younger & fairer.” ✨

📷:@joannejojobi

#AGFACTOR #FairerSkin #SkinBrightener #AntiAging #OCGlowSquad #OnecareFamily #OnecareWellness',
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    10 => 
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      'caption' => 'Best indulged before bed to 💤 better and wake up feeling like 💯💃🏻

#AGFACTOR #SkinBrightener #AntiAging #OnecareFamily #OnecareWellness',
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      'timestamp' => '2021-06-01T04:59:54+0000',
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    11 => 
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      'caption' => 'It’s about time you glow - everyone to their skin 🙃

Patience is seriously a virtue, especially in skincare that works naturally from within. 🌿 We always recommend giving a 3-month time frame for results to really show. ✨So till then, be like Mr. Bones. Wait PATIENTLY. 😎

#SkincareMemes #OnecareWellness #OnecareFamily',
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    12 => 
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      'caption' => 'One cannot think well, love well, and sleep well, if one does not eat well. 💚 So here’s a reminder to eat them greens, drink up lots, and keep your diet clean! 😇',
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      'media_type' => 'IMAGE',
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    13 => 
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      'caption' => 'BRB. Getting my daily dose of plant-based, immune-enhancing, and skin-rejuvenating powers in this drink. 👋🏻

#MONIVITA #Superfoods #StrongerImmunity #SkinRejuvenating #OnecareWellness #OnecareFamily',
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      'media_type' => 'IMAGE',
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      'permalink' => 'https://www.instagram.com/p/CPXP2ozBJPi/',
      'timestamp' => '2021-05-27T04:37:27+0000',
      'username' => 'onecarewellness',
    ),
    14 => 
    array (
      'caption' => 'The multi-tasker fat burner 🔥💯

Whether it’s for controlling your visceral fat, reshaping your body, or reducing the risk of obesity, CelloFIT™️ is all you need! Get yours today, link in bio. 🤩

#CelloFIT #FatBurner #VisceralFat #BodyReshaping #Obesity #AllNatural',
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      'media_type' => 'IMAGE',
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      'timestamp' => '2021-05-26T12:37:10+0000',
      'username' => 'onecarewellness',
    ),
    15 => 
    array (
      'caption' => 'Cheat day but make it less sinful 🍰🍓Who else wants a bite too? 😋🙋🏼‍♀️',
      'id' => '18157194346158465',
      'media_type' => 'IMAGE',
      'media_url' => 'https://scontent.cdninstagram.com/v/t51.29350-15/191757192_315697653554878_4535501202730072767_n.jpg?_nc_cat=100&ccb=1-3&_nc_sid=8ae9d6&_nc_ohc=U40_W_JtJG4AX_TKSvZ&_nc_ht=scontent.cdninstagram.com&oh=a5a4f3e8dfd8d2bb75e31b4dbced9e4e&oe=60CDD7B1',
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      'timestamp' => '2021-05-25T04:28:06+0000',
      'username' => 'onecarewellness',
    ),
    16 => 
    array (
      'caption' => 'Deep 💦 for every inch of skin 

Head-to-toe boost of hydration without the sticky residue from conventional body lotions 😏Yes that’s right, just one bottle of the most-loved oral moisturizer can do the job! 

All it takes is just 2 capsules a day, shop CERA5™️ 💙 Link in bio! 

📷: @karenkh0 

#CERA5 #OralMoisturizer #Hydration #BodyLotion #Natural #DrySkin #OnecareWellness #OnecareFamily',
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      'timestamp' => '2021-05-24T10:23:06+0000',
      'username' => 'onecarewellness',
    ),
    17 => 
    array (
      'caption' => 'Happy Friday folks! 🌈 What are your weekend self-treat plans? Share with us in the comments down below 😌💖',
      'id' => '17931352294522726',
      'media_type' => 'IMAGE',
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      'permalink' => 'https://www.instagram.com/p/CPH1g31BfZp/',
      'timestamp' => '2021-05-21T04:58:40+0000',
      'username' => 'onecarewellness',
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    18 => 
    array (
      'caption' => 'Skin so youthful, it glows ✨

The healthy (and delicious way) to achieve that lit-from-within look just made easy: By taking a daily shot of the beauty antioxidant-rich drink 😍

📷: @mingliang96 

#MONIVITA #SkinRejuvenating #NoniFruit #AnnonaMuricata #Antioxidants #GlowingSkin #OnecareWellness #onecarefamily',
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    19 => 
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      'caption' => 'Toxicity? We don’t need that 💁🏼‍♀️

Unlike paraffin candles that emit toxic chemicals when burned, our Eucalyptus candle is made of premium soy + beeswax with ZERO toxins to ensure you breathe in purified and clean air at the comfort of your home or office. 😌🍃

Shop now from the link in bio! 🕯 

#EucalyptusCandle #SoyWax #Beeswax #PurifiedAir #CleanAir #Eucalyptus #OnecareWellness #OnecareFamily',
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    20 => 
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      'caption' => 'A must-read #NoteToSelf for everyone👇🏻

💖Stop being so hard on yourself. You are in the exact place you are meant to be. So breathe, be patient, and let go of society’s expectations for once.

💛Rest is NOT a waste of time. Sometimes it is the most productive thing you can do for the mind, body, and soul.

💚The challenge is not to be perfect - but to be whole. You can’t be everything to everyone. Strive for self-improvement instead of perfection.

💜Love yourself.

#Selfcare #SelfLove #SelfcareQuotes #LoveYourself #MentalHealth #OnecareFamily',
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    21 => 
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      'caption' => 'When it\'s time to travel again, where will you go? 🙋🏻‍♀️ Comment down below! ✈️',
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      'caption' => 'Guess which supplement is this 👀☝🏻(Hint: Glow)',
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    23 => 
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      'caption' => 'Ever dreamt of having skin that literally sparkles? ✨

Skin experts have named these 3 antioxidants to be the key players in achieving that glowy skin. 👩🏻‍⚕️💖Find out in our latest blog (Link in bio!). 📝

#AntioxidantsForSkin #Skincare #SkinBrightening #HydratedSkin #OnecareWellness #OnecareFamily',
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    24 => 
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      'caption' => 'Our kind of #FeminineCare. 💋

Packed with 20 billion smarter probiotics and lingonberries, VOFINA™️ is naturally and clinically-formulated to keep your vagina on fleek while driving infections away (👋🏻BV, UTIs, Yeast). Link in bio 💖

#VOFINA #FeminineSupplement #VaginalHealth #UTI #BV #YeastInfection #OCGlowSquad #OnecareWellness #OnecareFamily',
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Onecare Wellness Pte Ltd
143 Cecil Street,
#17-04 GB Building,
Singapore 069542.
Onecare Wellness Sdn. Bhd.
No. 23-3, The Boulevard,
Mid Valley City, Lingkaran Syed Putra,
59200 Kuala Lumpur, Malaysia.
Onecare Wellness Inc
1979 Marcus Ave,
Suite 210, Lake Success,
New York, United States.
SOPHISTICATED SKINCARE SIMPLIFIED