Our Policies

Onecare Wellness uses and protects all the information that you provide on our website to keep your privacy and safety protected. You can be 100% assured that all the private information required from you will only be used in accordance with this privacy policy.
 However, the privacy policy may alter from time to time and will be updated on this page. You can always refer to our website to check on the changes made and be updated with the latest policy. This policy is effective from 29 November 2011 onwards.

Security

We are committed to ensuring that all your information is fully secured. In order to prevent unauthorized access or disclosure, all the compulsory physical, electronic and managerial procedures have been implemented to safeguard and secure all the information.

What we do with the information we gather

Onecare Wellness is dedicated to serve you with our best customer service. To do so, we are required to collect your information in order to:

  1. Keep as internal record
  2. Process and track your order
  3. Improve our products and services
  4. Send promotional emails, special offers or other related information we think will be of interest to you
  5. Contact you for market research and survey purposes
  6. Customize our website according to your preferences
  7. Improve our website in general to provide you with better customer service

Who views your personal information

Onecare Wellness may share your personal information with affiliates that perform services for us, including but without limitation to those who fulfill orders, deliver packages, send postal mails and emails, analyze customer data, provide marketing assistance, process credit card payments, investigate fraudulent activity(ies), conduct customer surveys and provide customer service. They have access to personal information needed to perform their duties but are strictly prohibited to disclose your personally identifiable information to other parties for other purposes.

Choice - Opt Out

If you wish to unsubscribe to any newsletter or e-mailings from Onecare Wellness, you may opt out of these mailings at any time by visit here.

We accept the following forms of payment: Bank Transfer, Direct Deposit Over ATM Machine/Counter, Credit and Debit Card Payments or PayPal, iPay88 and Western Union. Payment made cannot be refunded, it can only be converted into store credit.

Making a Purchase

The information you provide upon making a purchase includes general facts necessary for us to complete your order, for instance, your name, billing address, shipping address, e-mail address, phone number and credit card number. Your credit card number is privileged information and will not be shared with a third party except for the authorized payment processing agents. Your credit card details will not be saved but other personal information will be secured in our customer information database for future references.

Submitting Testimonials

Please note that upon submitting your testimonial, the information you provide including but without limitation to your name, age, gender, location, occupation, and testimonial will be automatically used, published and/or shared on this website and other marketing materials as may be deemed appropriate by us without further reference to you.

In order for you to receive your goods, Onecare Wellness works with a number of delivery and logistics partners both locally and internationally. Upon order acknowledgment, a tracking number will be provided via email and the customer needs to ensure the email being registered is valid to receive this notification.

All orders will proceed on the next business day and delivery will be dispatched only during business hours, depending on the courier assigned.

Kindly note that we are not responsible for any incorrect postal addresses resulting in non-delivery of the goods. Please carefully ensure that the shipping address entered is correct as it cannot be changed after checkout.

We do accept pick-ups as an alternative. Simply select ‘self-pickup’ during checkout and visit us at our office address as stated in our ‘Contact Us’ section.

The delivery time frame advertised is not guaranteed as it is only an estimated date given by the courier service. Rest assured that the couriers we use operate on a 98-99% success rate, however, we are unable to take responsibility should the items be delayed. Nevertheless, we will help to monitor and urge for timely deliveries. In times of adverse weather conditions, items may take longer than usual to arrive.

If any of this unlikely event happens such as the delivered product being damaged or should you have received a defective or incorrect product, kindly contact us within 7 working days and do not discard the product unless we’ve stated otherwise. Upon confirmation with our support team personnel, you can then return the unused product that is in the same condition as received, in its original packaging, along with the invoice in order to obtain a refund which will include the full cost of the product, shipping charges, customs, tariffs, and taxes.

We shall process the refund once we’ve received the product and confirmed that it is in an unused condition and its original packaging, along with its original invoice. Refunds will only be entitled when these steps are followed.

Please do not hesitate to email us at [email protected] should you have any enquiry 
about our policies or the content and practices of our website.

Onecare Wellness Ptd Ltd
143 Cecil Street,
#17-04 GB Building,
Singapore 069542.
Onecare Wellness Sdn. Bhd.
No. 23-3, The Boulevard,
Mid Valley City, Lingkaran Syed Putra,
59200 Kuala Lumpur, Malaysia.
Onecare Wellness Inc
1979 Marcus Ave,
Suite 210, Lake Success,
New York, United States.
SOPHISTICATED SKINCARE SIMPLIFIED