Frequently Asked Questions.

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Seach Your Concern:

Cera5™ contains a patented strain of ceramide with a shorter absorption time, but gives better effects that last even longer. Cera5™ incorporates high quality lychee seed extract in each capsule for enhanced effects. All the ingredients are sourced from GMP-approved factories.
It is safe to say that the effect of Cera5™ typically last for a month or more, depending on one’s lifestyle choices, such as exposure to sunlight, diet, stress level etc. The ceramide stored in the body is continually used over time.
Yes, Cera5™ does not contain any animal-derived ingredients.
In such cases, any individual with a known or suspected medical condition should always consult his/her physician before begin taking any kind of supplement. We do not advise self-diagnosis or self-treatment of any medical condition.
Cera5™ does not have any known side effect or interaction.
Yes, Cera5™ is definitely safe for long term consumption as long as it is taken according to the recommended dosage. This is because Cera5™ is made of 100% natural ingredients and contains only health-promoting properties.
No. Cera5™ actually strengthen the integrity of your skin barrier, protecting you from external threats and locking the moisture in. Furthermore, water retention is caused by weak kidneys, not the amount of water you drink before sleeping.
Absolutely. Simply take 2 capsules of Cera5™ in the morning and 2 capsules of AG-FACTOR™ at night daily. Alternatively, you may do so for the first 3 months, followed by a rotation of each on a monthly basis.
AG-FACTOR™ and Cera5™ primarily have different benefits. AG-FACTOR™ mainly beautifies the skin for a healthier and brighter skin tone. Cera5™ on the other hand is perfect for those who suffer from dry skin due to genetical factors or menopause. Cera5™ also treats excessively oily skin due to dry skin.
Yes, it is perfectly safe for breastfeeding mothers.
Technically speaking no, you won’t need to, but it is totally up to you as you might want the extra assurance.
Think of how much time you can save from not having to apply lotions and other skincare products to every single inch of your body. Not to mention those hard to reach areas such as your back etc. You will also be able to save a substantial amount of money that you’d have to spend on jars after jars of costly products.
The major ingredients that makes Cera5™ so remarkably effective come from Japan and the USA.
Absolutely yes, Cera5™ can help everyone, including people who suffer from skin eczema.
Cera5™ has just recently entered into the South-East Asia market, allowing you first-hand experience of the same amazing benefits that Japanese ladies have been enjoying all these years.
The amount of protection provided by Cera5™ is adequate for general day-to-day activities. However, if you’re planning to be exposed to sunlight for long periods of time, then you will still need to apply sunblock for extra protection.
Under general condition yes, but not with overexposure to sunlight.
Yes, Cera5™ works well for premenopausal, perimenopausal, menopausal and postmenopausal individuals.
Yes, Cera5™ is safe for prepubescent children as well.
Unlike topical cosmetics that only penetrate the first few layers of your skin, Cera5™ actually restores your ceramide level from within your body, allowing your body and skin to repair themselves. Also, Cera5™contains patented ceramide, which is specially produced with the latest technology to enable your body to absorb it better, giving you longer lasting results.
The whitening effect is just a part of your skin’s healing process. The ceramide in Cera5™ will still allow your skin to tan, infact, it will minimise the damages that tanning might bring to your skin, such as premature aging and dull dehydrated skin.
You should be able to see results in 3 days onwards.
While Cera5™ will drastically improve the quality of your skin, making makeup optional, it is still perfectly fine for you to apply conventional cosmetic products to enhance your physical appearance while Cera5™ is already beautifying you from within.
Although ceramides and lychee seeds are safe, natural ingredients that can be ingested by anyone, we advise you to consult your doctor before begin taking any dietary supplement.
While CERA5™ does improve the quality of your skin, makeup is entirely your choice to put on. Cera-5™ is perfectly safe to be used alongside conventional cosmetic products.
Yes, you can take the two together in the morning. All our products are made of natural ingredients and does not contain chemicals or drugs that may interact with each other. Plus, SuperFit-S™ works by inducing satiety or a sense of fullness, without interfering with your body's natural ability to absorb nutrients. Therefore, your body will still be able to absorb the full nutrient of CERA5™. However, it is advisable to consume CERA5™ with plain water and on an empty stomach for maximum absorption. Therefore, you should take CERA5™ first, before taking your morning booster before or during with breakfast.
The key difference between CERA5™ and Ag-Factor™ is that each brings different benefits and caters to different skin needs. Ag-Factor™ is more suitable for those who want to enhance their skin tone and radiance. While CERA5™ is perfect for those who are prone to dry skin that tends to be overly sensitive,develop uneven skin tone,excessive oiliness and display various signs of prematurely aging skin,whether due to their surroundings,genetic makeup,aging skin,etc. CERA5™ has highly effective anti-aging benefits as well,but it focuses more on providing and maintaining your skin's natural moisturization through the strengthening of cells. With healthier and stronger cells,you will be able to obtain skin that is naturally beautiful and radiant. CERA5™ also protects your skin against harmful elements that you face every day,preventing signs of premature aging such as wrinkles,fine lines,age spots and more.
CERA5™ is the ultimate ingestible skin moisturiser that allows you to moisturise every inch of your skin from the inside out. Unlike topical moisturisers that require a lot of time and effort to be applied yet promise very limited effects on only the surface of your skin,CERA5™ provides nourishments and hydration to your face and entire body in just a few seconds through two tiny capsules per day. It helps your skin to retain moisture by restoring the healthy moisture barrier function of the skin. It promotes multiple anti-aging benefits as it is rich in super antioxidant to defend your cells,and eliminate free radicals that could cause irreparable damage to both your skin and body,keeping your general health and bodily functions at peak performance levels. CERA5™ also protects and boosts your body's natural collagen,elastin,and hyaluronic acid,while promoting skin whitening by inhibiting melanin formation. As a result,you will obtain softer,fairer,healthier and younger looking skin that naturally glows from the inside,as well as stronger,shinier hair and nails.
There are literature which may suggest that astaxanthin may lower serum calcium levels,but at a very microscopic amount that it is of no clinical importance at all,meaning that it can be safely consumed. Plus,there's no proven direct correlation between serum calcium concentration and calcium balance (body calcium content) as the two are largely independent variables. As a matter of fact,astaxanthin is highly beneficial to bone health,as it is a very powerful antioxidant that protects your bones. Astaxanthin is an especially potent anti-inflammatory,and it prevents chronic inflammation that can lead to osteoporosis. It is also known as the “Superman” of antioxidants,and it has the unique ability to neutralise free radicals and render them harmless again and again,without suffering damage to its own molecular structure. Most other antioxidants are eventually broken down by chemical processes in the body,but there is no such process that breaks down astaxanthin.
As it is clearly stated on our packaging labels,each serving may contain only as low as 20 mg of maltodextrin,and an even lower amount of dextrin (as they are listed in descending order of predominance by weight). Generally speaking,blood sugar spikes are caused by foods with a high glycemic index(GI),but rest assured that even when put together,the quantity of the said ingredients in CERA5™ are literally way to low to cause sugar spike. In fact,dextrin which acts as fiber,is even beneficial for lowering the blood glucose level,amongst its many other health benefits.
Good day! Thank you for bringing this singular incident to our attention. This is the first time that we have any reports of such nature. We take product quality control very seriously,so rest assured that we will do everything that is within our capability to get to the bottom of this.

Such incidents are very rarely heard of,and it should be nearly impossible for a product to be short of half of its content as during manufacturing and packaging,all our products would be measured for exact weight per bottle before being quality-sealed for freshness. Any bottles which are detected to deviate from the predetermined net weight will automatically be rejected and not proceed to the sealing phase.

We would like to apologize for any inconvenience caused by this highly unusual incident. Please know that we take such matter very seriously as we always make sure that the interest of our loyal customers and our brand reputation are not jeopardized by any external factors. Therefore,we hope for your patience and full corporation as our management and production team proceed with the full-fledge investigation procedure that is necessary for special cases as such. We will also be required to lodging an official report for investigation to determine the possible cause or any external human factors that might have contributed to the incident described by you.

Having said that,please provide us your personal particulars such as full name,address,and contact number for the above mentioned purposes. Please also kindly provide us with your email address in order for us to check for your purchase status in our system and do snap pictures of the faulty product in question and email it to us the soonest for further actions. We will also be conducting a complete investigation with the courier company to find out the exact weight of the parcel that was shipped to you. Thank you and have a pleasant day ahead.
Onecare Wellness Ptd Ltd
143 Cecil Street,
#17-04 GB Building,
Singapore 069542.
Onecare Wellness Sdn. Bhd.
No. 23-3, The Boulevard,
Mid Valley City, Lingkaran Syed Putra,
59200 Kuala Lumpur, Malaysia.
Onecare Wellness Inc
1979 Marcus Ave,
Suite 210, Lake Success,
New York, United States.
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